Privacy Policy

1. Data controller

The data controller is RCL Asia LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States. Contact: contact@trybluetone.com.

2. Information we collect

• Order data: name, shipping address, billing address, email, phone, items ordered.
• Payment data: processed by our payment partners (card processor and, for crypto, MoonPay). We do not store full card numbers or wallet private keys.
• Account data: if you create an account, your login email and password hash.
• Usage data: IP address, device, browser, pages viewed, referrer.
• Support data: emails and messages you send us.

3. Why we use it

• To process and ship orders and provide customer support.
• To prevent fraud, perform sanctions screening, and meet our legal obligations.
• To improve the site and our products.
• With your consent, to send marketing communications you can opt out of at any time.

4. Legal bases (GDPR)

We rely on (i) contract performance to process orders, (ii) legal obligation for tax, accounting, AML and sanctions compliance, (iii) legitimate interest for fraud prevention and site analytics, and (iv) consent for marketing.

5. Sharing

We share data only with: shipping carriers, our payment processors (including MoonPay for crypto checkout), tax and accounting providers, customer-support tools, fraud and sanctions-screening providers, and competent authorities when legally required. We do not sell personal data.

6. International transfers

Personal data may be processed in the United States and in other countries where our service providers operate. Where required, we rely on Standard Contractual Clauses or equivalent safeguards.

7. Retention

We retain order and transaction records for the period required by U.S. tax and commercial law (typically 7 years). Marketing data is kept until you withdraw consent. Support tickets are kept for up to 3 years.

8. Your rights

Depending on your jurisdiction (GDPR, UK GDPR, CCPA/CPRA), you may have the right to access, correct, delete, port, restrict, or object to processing of your personal data, and to withdraw consent. To exercise any right, email contact@trybluetone.com.

9. Cookies

We use strictly necessary cookies to operate the cart and checkout, and limited analytics cookies subject to your consent in jurisdictions where required.

10. Security

We use industry-standard technical and organizational measures including TLS, encrypted databases, least-privilege access controls, and vendor due diligence.

11. Contact

Questions or complaints: contact@trybluetone.com. EU/UK residents may also lodge a complaint with their local supervisory authority.